WOW AIR was even now marketing tickets to travellers this early morning in spite of it cancelling flights before this 7 days amid disaster talks about the enterprise.
Customer organisation Which? states it located Wow Air flights on sale at 7am nowadays as nicely as late final night time.
This is in spite of the airline asserting in a 3am assertion this early morning that it experienced “postponed” flights even though it tried out to increase sufficient money to hold the enterprise likely.
It also will come right after Wow Air cancelled 20 flights on Monday.
Experienced holidaymakers booked the flights Which? located on sale, which was a return vacation for a loved ones of 4 from London Stansted to Reykjavik in Iceland, they would have nearly quickly been remaining £1,032 out of pocket.
The airline went bust just a couple of several hours later on.
Rory Boland, Which? journey editor, stated: “Passengers will very rightly be appalled that Wow Air, was even now marketing tickets proper up to the minute it collapsed understanding complete nicely that any tickets marketed would most likely not be value the paper they are printed on.”
How to get a refund?
Hundreds of WowAir consumers have been remaining stranded this early morning right after the airline cancelled all flights.
Can I get a refund? If you booked straight with Wow Air by credit score card then you need to have to make contact with your financial institution to declare below Part 75 of the Customer Credit rating Act, as lengthy as you paid out above £100.
If you paid out by debit card then you could be in a position to get a refund by likely to your financial institution and employing Chargeback.
If you booked employing a 3rd celebration journey agent inside of the EEA as element of a 3rd celebration vacation then you could be protected below the Bundle Vacation Directive and you can make contact with your journey agent to e-book an different flight.
If you booked with an agent or vacation internet site and they are ATOL secured then you are going to get flights rebooked.
Declare on insurance policy
If you simply cannot declare payment straight by way of the airline, your journey insurance policy could refund you but it relies upon on the conditions and situations of your coverage.
If you have booked a lodge or lodging then insurance policy could go over the refund.
The airline’s homepage even now lists flights for sale at the time of composing at 10.30am but when you simply click by way of to e-book a information pops up expressing: “SYSTEM Servicing
“Sorry about that! We are at the moment updating our method, but we will be back again soon.”
There is only a little banner at the best of the house stating that the airways has ceased investing and cancelled all flights.
The Sunlight has set this to the Icelandic airline and we’ll update this tale if we get a reaction.
In a assertion posted on its internet site this early morning Wow Air stated: “Wow Air has ceased procedure. All Wow Air flights have been cancelled.”
Wow Air’s collapse has brought on chaos for travellers with some stranded at the airport and other people scrabbling to discover substitute flights and get refunds.
Whether or not you can get your funds back again relies upon on whether or not your vacation was ATOL secured, whether or not you experienced journey insurance policy, and how you paid out.
Read through our Wow Air payment manual for your legal rights.